Contact
Phone
Business
Rennavation Studios LLC
Clean Wake support
When To Contact Us
Clean Wake support is for app, account, request, provider onboarding, and fleet workflow questions. For matters outside the app workflow, contact the appropriate local authority, marina, or harbor office.
Frequently Asked Questions
How do standard requests work?
A boater submits request details and coordinates. Clean Wake routes the request workflow through provider dispatch tools so the assigned provider can accept, navigate, chat, update status, and complete service.
What provider tools are available?
Provider plans unlock account readiness, company boats, operator invites, dispatch status, active jobs, maps, chat, and service completion reporting.
What reporting does Clean Wake support?
Completed service records can support gallons-diverted reporting, provider activity review, and service partner coordination.
Can I cancel a request?
Boaters can cancel eligible active requests in the app before the provider arrives. Completed, declined, or already canceled requests remain in request history.
How do I update my account or provider profile?
Open Clean Wake, sign in, and update your profile from the boater or provider account screens. Providers should keep service area, phone number, capabilities, and availability current.
How do I request account or data deletion?
Email support from the address on your Clean Wake account and include "Account deletion request" in the subject. We may retain records required for support, legal compliance, or environmental reporting.
What To Include
For faster support, include your Clean Wake account email, whether you are a boater or provider, the boat/provider name, request date, and a short description of the issue. Do not send sensitive financial information.