Clean Wake Privacy Policy

Effective date: June 3, 2026

Clean Wake helps boaters request pump-out service and helps pump-out providers manage dispatch. This policy explains what information the app collects, how it is used, and the choices available to users.

Information We Collect

Clean Wake may collect:

• Account information such as name, email address, phone number, sign-in provider, and role.
• Boater profile details such as boat name, service notes, and recent request location.
• Provider profile details such as captain name, service area, phone number, vessel details, capabilities, subscription tier, availability, provider boat location, and provider boat photo.
• Pump-out request information such as request time, request status, service option, boat name, notes, assigned provider, and completion details.
• Location information when a user chooses to share location for request placement, live dispatch, provider routing, or environmental reporting.
• Chat messages sent within a pump-out request.
• Device notification tokens used to deliver push notifications.
• App Store purchase and provider app-feature subscription metadata such as selected provider subscription tier and related App Store transaction identifiers.
• Technical information such as crash logs, performance diagnostics, Firebase identifiers, and basic app usage diagnostics when enabled by Firebase services.

How We Use Information

Clean Wake uses information to create and manage accounts, route boaters to providers, send service notifications, support live location sharing, maintain provider profiles, manage App Store purchase and provider app-feature subscriptions through Apple StoreKit, produce operational and environmental reports, and improve reliability, security, and support.

Location Information

Clean Wake uses location for dispatch and reporting. Boaters may share request coordinates and may enable live location sharing during an active request. Providers may publish provider boat location while available for dispatch. Live location should be minimized and used only for active service operations.

AI Assistance

Clean Wake may use AI through server-side Firebase Cloud Functions to summarize request notes, suggest replies, or help providers and administrators understand request information. The app does not call OpenAI directly and does not store the OpenAI API key in the app. AI helpers are designed to avoid unnecessary private data such as exact coordinates, phone numbers, payment data, and Stripe data. AI output is assistance only and users should review it before sending or saving.

Provider App Subscriptions

Clean Wake is planned as a paid App Store download. Provider dispatch and fleet management features require provider app-feature subscriptions managed through Apple StoreKit. Clean Wake keeps only the subscription metadata needed to manage provider plan access.

Sharing Information

Clean Wake may share relevant request information between the boater, assigned provider, and administrators as needed to deliver service. Clean Wake may use Firebase, Apple, and other infrastructure providers to operate the app. Clean Wake does not sell personal information.

Data Retention

Clean Wake retains account, request, provider, and reporting records as needed for operations, compliance, support, and environmental reporting. Live location data should be retained only as long as needed for active dispatch unless converted into minimized historical reporting data.

User Choices

Users can disable push notifications in system settings, decline or stop live location sharing, update account and provider profile information in the app, and request account or data deletion by contacting Clean Wake support.

Children

Clean Wake is not intended for children under 13.

Security

Clean Wake uses Firebase Authentication, Firestore security rules, and server-side Cloud Functions to help protect data. No system can guarantee absolute security.

Contact

For privacy questions or deletion requests, contact:

Rennavation Studios LLC / Clean Wake
Email: rennavationstudios@gmail.com
Phone: 850-621-2781